Returns and Mode


5.1. The purchased goods, together with the related invoice, is delivered by courier to the address specified by the Purchaser when ordering online. Any specific needs must be presented by the Purchaser to IMPERIALE World Services Srl.

5.2. IMPERIALE World Services Srl guarantees the delivery of the goods within 20 (twenty) working days from the date of receipt of the confirmation of the transaction (for payment by cash, the 20-day period will be counted from the date of receipt of the order via e-mail). In the event that the customer chooses the method of cash on delivery, payment must be made exclusively through cash or cashier’s check, to be delivered directly to the courier upon receipt of the goods.

5.3. In the event that IMPERIALE World Services Srl is not able to make the shipment within the period referred to in the previous point, it will be promptly notified by e-mail to the Purchaser or by telephone if these credentials have been provided during the ordering process.

5.4. The methods, times and shipping costs are duly indicated on the website www.lettodigiulietta.it to the present general conditions of sale.

5.5. In case of non-delivery due to the absence of the recipient at the address indicated by the Purchaser in the order, the courier will leave a notice and try again a second time; if the recipient is again absent, the goods will be returned to the sender (IMPERIALE World Services Srl). In case of repeated impossibility of delivery to the address indicated by the Purchaser when ordering, the same will be automatically canceled without the Buyer’s right to reimbursement of the order total, to any indemnity or compensation for damages.

5.6. Any damage to the packaging and/or the Products or an error in the number of packages or particulars, must be immediately contested, by putting a written note on the courier’s proof of delivery. Once the courier’s document has been signed, the Purchaser cannot make any objections regarding the external characteristics of the goods delivered.

Any problems concerning the integrity, correspondence or completeness of the products received must be reported within 10 (ten) working days from delivery.


10.1. IMPERIALE World Services Srl is liable to the Purchaser as a consumer for any lack of conformity that occurs within two years from delivery of the goods.


10.2. For the purposes of this contract it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use to which goods of the same type are normally used; b) comply with the description given by the seller and possess the qualities of the good that the seller has presented to the consumer as a sample or model; (c) present the usual quality and performance of a good of the same type which the consumer can reasonably expect, taking into account the nature of the good and, where appropriate, the public statements on the specific characteristics of the goods made by the seller, producer or its agent or representative, in particular in advertising or on labelling; d) they are also suitable for the particular use intended by the consumer and which has been brought to the knowledge of the Seller at the time of conclusion of the contract and that the Seller has also accepted for conclusive facts.

10.3. The Purchaser forfeits all rights if he/she does not report the lack of conformity to the Seller within two months from the date on which the defect was discovered. The complaint is not necessary if the Seller acknowledged the existence of the defect or has concealed it.

10.4. In any case, unless there is proof to the contrary, it is presumed that the conformity defects that occur within six months from delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or the nature of the defect of compliance.

10.5. In the event of lack of conformity, the Purchaser as a consumer may request, alternatively and without charge, according to the following conditions, the repair or replacement of the purchased good, a reduction in the purchase price or termination of this contract, unless the request is objectively impossible to satisfy or results excessively burdensome pursuant to Art. 130, paragraph 4, of the Consumer Code for IMPERIALE World Services Srl.

10.6. The request must be sent in writing, by registered mail with return receipt or by certified mail, to IMPERIALE World Services Srl, which will indicate its willingness to proceed with the request, or the reasons that prevent it from doing so, within seven working days of receipt. In the same communication where IMPERIALE World Services Srl has accepted the Buyer’s request, it must indicate the method of sending or returning the goods as well as the deadline for the return or replacement of the defective goods.

10.7. If the repair and replacement are impossible or excessively burdensome, or IMPERIALE World Services Srl has not repaired or replaced the goods within the period referred to in the previous point or, lastly, the replacement or repair previously carried out has caused significant inconveniences to the Purchaser, he/she may request, at his/her choice, a reasonable reduction of the price or the termination of the contract. In this case, the Purchaser must send his/her request to IMPERIALE World Services Srl, which will indicate its willingness to proceed with the same, or the reasons that prevent it from doing so, within 7 (seven) working days from receipt.

In the same communication, where IMPERIALE World Services Srl has accepted the request of the Purchaser, it must indicate the reduction of the proposed price or the method for returning the defective goods. In such cases, the Purchaser will indicate the method for crediting the amount previously paid to IMPERIALE World Services Srl.